Frequently Asked Questions (FAQ)

Your Questions Answered
What is DocUnlock?
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DocUnlock is an AI-powered document processing solution designed to streamline customs clearance and logistics operations. It automates the handling and verification of documents, improving accuracy and efficiency.

What types of documents can DocUnlock process?
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DocUnlock can process a wide range of documents, including Commercial Invoices (CI), Packing Lists (PL), Bill of Ladings (BL), Importer Security Filing (ISF), Health Certificates (HC), certificates of origin (CO), customs declarations and more.

How do I send my documents to DocUnlock?
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Easily forward your emails with document attachments to us, and our system will immediately begin processing and transforming your documents into ready-to-file entries.

How does DocUnlock handle Harmonized Tariff Schedule (HTS) classifications?
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DocUnlock utilizes advanced AI to accurately classify products according to the Harmonized Tariff Schedule (HTS). This ensures that your goods are correctly categorized for customs purposes, helping you avoid delays and compliance issues. Our system continuously updates to reflect the latest changes in HTS codes, providing reliable and up-to-date classifications.

How does DocUnlock handle Partner Government Agency (PGA) requirements?
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DocUnlock is designed to meet the specific requirements of various Partner Government Agencies (PGAs). Our AI accurately identifies and processes the necessary documentation for each PGA, ensuring compliance and streamlining your customs clearance process. By automating these tasks, DocUnlock helps you avoid errors and delays associated with PGA regulations.

Can DocUnlock handle high volumes of documents?
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Absolutely. DocUnlock is built to scale and can process large volumes of documents quickly and efficiently, making it ideal for businesses of all sizes.

Is my data secure with DocUnlock?
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Yes, your data is secure with DocUnlock. We use advanced enterprise grade encryption and security protocols to ensure that all sensitive information is protected.

What is the accuracy rate of DocUnlock's document processing?
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DocUnlock achieves a superhuman accuracy by leveraging best-in-class computer vision and AI technologies.

How does DocUnlock handle errors in document processing?
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DocUnlock's AI continuously learns from errors and improves over time. It flags any uncertainties for manual review, ensuring the highest level of accuracy and reliability.

Is my document data used to train the AI models
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No, your document data is not used to train our AI models. We prioritize your privacy and security, ensuring that your data remains confidential and is only used for processing your documents.

How much does DocUnlock cost?
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DocUnlock offers flexible pricing plans tailored to the needs of different businesses. Contact our sales team for a customized quote based on your specific requirements.

How do I get started with DocUnlock?
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Getting started with DocUnlock is easy. Contact our sales team to schedule a demo and discuss your needs. We'll guide you through the setup process to ensure a smooth transition.

Can DocUnlock be customized for specific business needs?
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Yes, DocUnlock can be customized to meet the specific needs of your business, including custom workflows, document templates, and integration with other systems.

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